We from Mugenyi Eco-Tour have a team that works upon all the inquiries from our clients. Please contact info@mugenyi-eco-tours.com, if you have any questions.

We will process your request as soon as possible. We kindly request your patience as it may take a few days for us to confirm transfers, activities, accommodation, and other extras with our local suppliers on the ground. Rest assured that we will provide you with all details to your trip in your Essential Trip Information via email within 2-4 business days. If there are last-minute changes, such as a new joining or finishing point, we’ll email you an update before the trip begins.

A deposit is required due to our operations team’s immediate booking of your services with local suppliers. Some of these services, such as on-tour activities like gorilla tracking, board cruise, hiking permits, are non-refundable and cannot be transferred or utilized by another traveler. Even in cases where cancellation is possible, a cancellation or administrative fee may apply, which is covered by the initial deposit.

The full amount is required not less than 6 weeks prior to the date of departure to avoid trip cancellation.

„No“  Flights from and to your homeland are not included. All transport during your trip is included in your tour-price. Check your Essential Trip Information and itinerary for a full list of what’s included.

Yellow fever vaccination is obligatory prior to your entrance to Uganda. Also Malaria is a concern in Uganda, so it’s recommended to take prophylactic medication before traveling. Have travel insurance covering medical emergencies, including evacuation if necessary. Always consult your healthcare provider regarding vaccines and health precautions before your trip.

YES, E-Visa!
Almost all nationalities  will need a visa when traveling to Uganda. Check out the visa policy for Uganda here. E-visas can be purchased online through the Directorate of Citizenship and Immigration. This is the only authentic visa application portal for Uganda!  An ordinary Tourist Visa costs $50 while an East Africa Tourist Visa cost  $100 (online payment only).

Avoid other (fraudulent) portals where you’ll pay much more for your Uganda visa!  

The standard plug type for Uganda is G, which is a plug with three pins arranged in a triangular pattern. Voltage in Uganda is 240V and the frequency is 50Hz

The official currency is the Ugandan Shilling (UGX). Exchange rates (approx.):

1 USD = 3,800 UGX UGX / 1 Euro = 3,900 UGX / 1 GBP = 4,200 UGX

Larger notes (50,000 UGX, 100,000 UGX) offer better rates than smaller bills or traveler’s cheques. ATM’s are available in major cities like Kampala, credit cards are accepted in most hotels and larger businesses but it’s best to carry some cash for rural areas.

Please Note: US Dollars must be at least from the year 2001 or newer and in pristine condition.

Converting Currency:You can exchange foreign currency at banks, exchange bureaus or the airport.

Avoid drinking tap water in Uganda due to quality concerns. Use it for non-drinking purposes like brushing teeth or washing your face.

Tipping is normal and most welcomed.

The mountain gorillas only live in the dense vegetation of Uganda’s Bwindi Impenetrable Forest National Park and along the volcanic Virunga mountain range that stretches across Congo, Rwanda and Uganda’s Mgahinga Gorilla National Park.Treks are led by trained and experienced guides who are familiar with the terrain and the behavior of the gorillas. These guides know how to ensure both your safety and the safety of the gorillas. Rangers are also present during the trek, helping to manage interactions with the gorillas and the surrounding environment. Due to the rugged terrain, only those older than 15 years are allowed to go on a gorilla trek in Uganda. Because gorillas are prone to human related diseases you are also not allowed to track when you’re ill or having a cold. The admission ticket of 800 US dollars  is included in the corresponding package price.