Terms of Use

1. Acceptance of Terms

By accessing and using the Mugenyi Eco-Tours website, you acknowledge and agree to comply with these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our website. Your use of this site signifies your acceptance of these terms.

2. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and trademarks, is the property of Mugenyi Eco-Tours or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, modify, distribute, or publicly display any content from this website without our express written permission.

3. Website Content and Use

This website provides information about our eco-tours, services, and related offerings. While we strive to ensure the accuracy of the information, we do not warrant its completeness or reliability. We reserve the right to modify or update website content at any time without notice. You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit their use of the website.

4. Limitation of Liability

Mugenyi Eco Tours shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this website or reliance on its content.

5. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Uganda. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Uganda.

6. Contact Information

For any questions or concerns regarding these Terms of Use or our Privacy Policy, please contact us at info@mugenyi-eco-tours.com.

Part 3: Tour Booking Terms and Conditions

1. Introduction

These terms and conditions govern the contract between the individual(s) purchasing the travel to the exclusion of all other terms and conditions, save for those implied by law. No variation to these terms and conditions shall be valid unless given in writing and signed by the client and the company director.

2. Acceptance of Booking

The person (‘head of group’) who signifies his/her acceptance of a booking does so on behalf of persons under his/her authority, which means that all group members are equally bound by these terms and conditions.

3. Subject of These Terms

All offers, estimations or quotations provided by or bookings made with the company are subject to these terms.

4. Bookings

As a tour operator, we require your full details as per your passport, nationality, and passport number to reserve flights and permits, especially for activities like gorilla trekking.

5. Deposit

A deposit is required at the time of booking to guarantee your reservation. This shall be 

• the sum of 50% of the land arrangement costs
• the full amount for the gorilla permits (US$ 800 per permit), the chimpanzee permits (US$ 250). Please note that these costs are non-refundable.
• and all air tickets (if needed) 

for each person in the group.

6. Full Payment

The full amount owed by the client to the company shall be payable not less than four weeks prior to the date of departure. If the full amount is not paid in due time, the company reserves the right to treat the booking as cancelled. The company will not be held responsible for price changes or over-bookings in the time between booking and receiving the deposit. Bookings made within six weeks of the departure date must be paid in full immediately. 

Payments can be made by bank transfer to the company bank account in Uganda. Transfer costs are to be paid by the client(s). Payments with credit or debit card are not possible. Alternatively you can pay cash (e.g. if you are already in Uganda or for additional services) or use Mobile Money services (e.g. Remitly).

7. Fare increases

Fare increases may occur due to any increase in airline tariffs, fuel costs, game reserve fees, or fluctuation of exchange rates. The company reserves the right to modify the fare and add a surcharge. Should any clients refuse to accept and pay such surcharge, the company reserves the right to cancel the tour and retain full payment.

8. Cancellation and Alteration

8.1 Cancellation by Mugenyi Eco Tours

The company reserves the right to cancel the event or any part of it for any of the following reasons:

• If the company or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome.
• If the company reasonably believes that you may cause harm or damage to its reputation or to the reputation of its suppliers or to property belonging to its suppliers.
• If a company supplier or suppliers is/are unable to host the event for any reason.
• If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event.
• Should the company cancel an event, it shall be rescheduled for a mutually convenient date, or a refund shall be provided to the client. Save as above, the company shall be under no further liability to the client for cancellation of the event or any part of it. If, due to reasons beyond our control, an event is unable to take place due (but not limited) to the closure of premises, the ceasing of trading, or a change in supplier’s management, the company will provide the client with an alternative event and if this does not prove possible, shall refund the cost of the event.

8.2 Cancellation by Client(s)

The cancellation of a booking by the client must be made in writing and signed from the group head. The amount of the cancellation fee is calculated according to the date on which the company receives written cancellation notice:

• Between 6 weeks and 28 days before the departure date, the cancellation fee is 30% of the land arrangement plus the full cost of gorilla permits, chimpanzee permits and flight portions.
• 27 to 14 days before the departure date, the cancellation fee is 75% of the total cost of the booking plus the full cost of gorilla permits, chimpanzee permits and flight portions.
• 13 to 7 days before the departure date, the cancellation fee is 90% of the total cost of the booking plus the costs of gorilla permits, chimpanzee permits and flight portions.
• Within 1 week of the departure date, the cancellation fee is 100%.

8.3 Cancellation of clients joining a group

If one or more clients of a larger private group cancel a trip, the full amount has to be paid nevertheless.

8.4 Amendments

If you need to change your reservation, we will try to accommodate your request but may charge an amendment fee based on the actual costs incurred.

8.5 Alterations made by Client(s)

The company shall try to accommodate any reasonable changes the client wishes to make to the event. Alterations and amendment requests should be made with the company and not with end suppliers. And such requests should be made in writing to the company by the group head. These changes shall not be deemed accepted until confirmed in writing by the company. If the client wishes to increase or decrease the number of persons participating in the event, this may be done up to six weeks {6 months} prior to the date upon which your event is due to start without additional charge.

8.6 Alterations made by Mugenyi Eco tours

When requested accommodation is fully booked or otherwise unavailable, the company reserves the right to change the accommodation to an accommodation of the same standard in the same area. This change must be communicated to the client as soon as possible.

9. Client Responsibility

The client acknowledges that it is solely his/her responsibility to ensure that he/she is in possession of the necessary travel documents that may be required in respect of the proposed tour and itinerary as well as all health and other certificates that may be required.

10. Special Requests

Clients who have special requests must specify such requests to the company in the booking reservation form. While the company will always endeavor to accommodate such requests, it does not guarantee that it will always be possible.

11. Inclusions

The price quoted typically includes accommodation, meals as specified, sightseeing, park entrance fees, ground transportation, and an English-speaking guide.

12. Exclusions

Expenses not covered often include international and domestic airfares, visa and passport fees, meals not mentioned in the itinerary, tips, and personal items.

13. Travel Insurance

Cancellation, medical and repatriation insurance is recommended for all Mugenyi Eco Tours events, and it is the client’s responsibility to arrange such insurance through the client’s broker. It’s highly recommended to have comprehensive travel insurance to cover unforeseen events. Other than compulsory insurance, the decision of which insurance cover he/she obtains is solely the responsibility of the client.

14. Liability

Operators generally limit their liability in accordance with international conventions, and they are not responsible for any changes made by third parties after the booking.